Terms of Use

Last updated: 15 March 2026

These Terms of Use (“Terms”) govern your access to and use of the WaiterPlease website, platform, QR/table links, and related services (collectively, the “Service”).

In these Terms, “WaiterPlease”, “we”, “us”, and “our” refer to the operator of the Service. “You” and “your” refer to any person or business accessing or using the Service, including restaurant operators, staff, administrators, and end users submitting requests.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. Purpose of the Service

WaiterPlease is a platform intended to help restaurants and similar venues receive, manage, and respond to customer service requests, including requests initiated through QR codes, table links, or related interfaces.

WaiterPlease provides a communication and workflow tool only. Unless expressly stated otherwise in a separate written agreement, WaiterPlease does not itself provide restaurant, hospitality, delivery, payment processing, staffing, or on-site operational services.

2. Eligibility and Authority

You may use the Service only if you are legally capable of entering into a binding agreement and are permitted to use the Service under applicable law.

If you use the Service on behalf of a business, restaurant, company, or other legal entity, you represent and warrant that:

  • you have authority to bind that entity to these Terms, and
  • that entity accepts responsibility for all activity conducted under its account or use of the Service.

3. Accounts and Access

Certain parts of the Service may require an account or administrative access. You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.

You agree to:

  • provide accurate and current information,
  • keep your account information updated,
  • use reasonable measures to prevent unauthorized access, and
  • notify us promptly if you become aware of any unauthorized use or security breach.

We may suspend, restrict, or terminate access where we reasonably believe this is necessary for security, abuse prevention, legal compliance, operational integrity, or enforcement of these Terms.

4. Restaurant Responsibilities

If you are a restaurant, venue, or business user of WaiterPlease, you are responsible for your own operations and for how you use the Service in your environment.

You are solely responsible for:

  • the accuracy of your business, table, QR, and configuration data,
  • how you respond to customer requests received through the Service,
  • your staff conduct, training, and internal workflows,
  • any menus, service claims, time estimates, or customer-facing statements you provide,
  • compliance with laws, regulations, and internal policies applicable to your business.

WaiterPlease does not guarantee that any staff member will see, accept, or act on a request within any specific time period.

5. Acceptable Use

You may use the Service only for lawful, authorized, and proper purposes. You must not:

  • use the Service in violation of any law, regulation, or third-party right,
  • submit false, misleading, abusive, defamatory, obscene, or unlawful content,
  • interfere with, disrupt, damage, or overload the Service or its infrastructure,
  • attempt unauthorized access to accounts, systems, data, or networks,
  • probe, scan, scrape, reverse engineer, or exploit the Service except as allowed by law,
  • introduce malware, harmful code, bots, or abusive automated traffic,
  • use the Service to spam, harass, impersonate, or deceive others,
  • circumvent security, rate limits, permissions, or access controls,
  • use the Service in any way that could damage WaiterPlease’s reputation or operations.

We may investigate misuse and may suspend or terminate access, remove content, preserve evidence, or take other reasonable steps where misuse is suspected.

6. Customer Use of the Service

If you are using WaiterPlease as a customer in a restaurant or venue, you agree to use the Service only for genuine service-related requests and not for prank, abusive, excessive, fraudulent, or disruptive conduct.

Requests submitted through the platform are routed based on the configuration of the restaurant or venue. WaiterPlease is not responsible for how the restaurant handles, prioritizes, delays, or responds to those requests.

7. Fees and Commercial Terms

Some parts of the Service may be offered free of charge, while others may be subject to subscription fees, setup fees, usage fees, or separately agreed commercial terms.

Where paid services are provided, the applicable pricing, billing cycle, renewal terms, taxes, and payment conditions will be set out in an order form, quotation, proposal, invoice, subscription screen, or separate written agreement.

Unless otherwise stated in writing:

  • fees are non-refundable once billed or paid,
  • late or failed payments may result in suspension or restriction of access,
  • we may change pricing for future billing periods on reasonable notice.

Optional customization: If WaiterPlease is currently entirely free, you can simplify this section to say that the Service is presently provided without charge, subject to future changes.

8. Intellectual Property

The Service, including its software, code, design, branding, text, graphics, interfaces, workflows, databases, and related materials, is owned by or licensed to WaiterPlease and is protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for its intended purpose.

Except where expressly permitted by law or by our written consent, you may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, sell, license, or exploit any part of the Service.

All trademarks, logos, service marks, and trade names displayed through the Service remain the property of their respective owners.

9. User Content and Operational Data

You retain responsibility for content, data, and information you submit to the Service, including account data, configuration data, and request-related data.

You grant WaiterPlease a limited right to host, process, transmit, store, copy, and use such data only to the extent reasonably necessary to:

  • provide and operate the Service,
  • maintain security and performance,
  • generate reports, logs, and operational statistics,
  • comply with legal obligations, and
  • improve the Service in aggregated or de-identified form.

You represent and warrant that you have all rights and permissions necessary for any data or content you submit through the Service.

10. Availability and Service Performance

We aim to keep the Service available and functioning reliably, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable from time to time due to maintenance, updates, outages, infrastructure failures, third-party service disruptions, connectivity issues, security events, or circumstances outside our reasonable control.

WaiterPlease does not guarantee:

  • continuous uptime,
  • instant delivery or visibility of requests,
  • compatibility with every device, browser, network, or environment,
  • that the Service will be free from all defects, delays, or vulnerabilities.

11. Third-Party Services

The Service may depend on or integrate with third-party providers, including hosting providers, analytics tools, QR systems, messaging providers, authentication providers, payment providers, or external platforms.

We are not responsible for the availability, content, performance, terms, or privacy practices of third-party services. Your use of third-party services may be subject to separate terms and policies.

12. Disclaimers

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis. WaiterPlease disclaims all warranties, representations, and conditions not expressly stated in these Terms, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability.

In particular, WaiterPlease does not warrant that:

  • the Service will meet every business requirement or operational expectation,
  • requests will always be delivered, seen, acted on, or resolved,
  • use of the Service will increase revenue, reduce complaints, or improve service outcomes,
  • data will never be lost, delayed, corrupted, or accessed without authorization.

13. Limitation of Liability

To the fullest extent permitted by law, WaiterPlease and its owners, officers, employees, contractors, licensors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or opportunity, arising out of or related to the Service or these Terms.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed:

  • the total amount paid by you to WaiterPlease for the Service during the 3 months immediately preceding the event giving rise to the claim, or
  • if you used the Service on a free basis, an amount of R1,000.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some parts of this section may not apply to you to the extent prohibited by law.

14. Indemnity

You agree to indemnify, defend, and hold harmless WaiterPlease and its owners, officers, employees, contractors, and affiliates from and against claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising out of or related to:

  • your use or misuse of the Service,
  • your breach of these Terms,
  • your violation of law or third-party rights,
  • content, data, or material you submit or cause to be submitted through the Service,
  • your restaurant operations, service delivery, or customer interactions.

15. Suspension and Termination

We may suspend, restrict, or terminate your access to all or part of the Service at any time, with or without notice, where reasonably necessary for operational, security, legal, billing, or abuse-prevention reasons.

You may stop using the Service at any time. If you are on a paid plan or contractual arrangement, termination may remain subject to any minimum term, notice period, or payment obligation agreed separately.

Upon termination, your right to use the Service ceases immediately, but provisions that by their nature should survive termination will continue to apply, including provisions on fees due, intellectual property, disclaimers, liability, indemnity, governing law, and disputes.

16. Privacy

Your use of the Service is also subject to our Privacy Policy, which explains how we collect, use, and protect information. By using the Service, you acknowledge that information may be handled in accordance with that policy.

17. Changes to the Service or Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. When we do, we may update the “Last updated” date above and, where appropriate, provide additional notice.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

18. Governing Law and Disputes

These Terms are governed by the laws of [insert jurisdiction, e.g. South Africa], excluding conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of [insert city / province / country], unless applicable law requires otherwise.

Optional customization: If you want arbitration, mediation, a magistrate’s court cap, or a more specific South African clause, this section should be tailored properly.

19. General

  • Entire agreement: These Terms form the entire agreement between you and WaiterPlease regarding the Service, except for any separate written commercial agreement.
  • No waiver: A failure to enforce any provision is not a waiver of that provision.
  • Severability: If any provision is found unenforceable, the remaining provisions will remain in effect to the fullest extent possible.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations as part of a restructuring, sale, or transfer of the business or Service.
  • No partnership: These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship.

20. Contact Us

For questions about these Terms, contact us at:

WaiterPlease

A division of Leobot Electronics (leobot.net)

Email: info@waiterplease.co.za

Website: www.waiterplease.co.za

Address: 1442 Cunningham Ave, Waverley, Pretoria, 0135

These Terms should be reviewed and adjusted to match your actual commercial model, support commitments, jurisdiction, and legal position before publishing.