Privacy Policy

Last updated: 15 March 2026

This Privacy Policy explains how WaiterPlease (“WaiterPlease”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use our website, apps, QR/table links, and related services (collectively, the “Service”).

WaiterPlease is designed to help customers request service from restaurants and to help restaurants manage those requests more efficiently. By using the Service, you acknowledge that your information may be processed as described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information processed through the WaiterPlease website and platform, including:

  • restaurant account and onboarding information,
  • table codes, QR links, and related identifiers,
  • customer waiter/service requests submitted through the platform,
  • basic usage, device, and technical information generated when the Service is used, and
  • communications sent to us for support, sales, or operational reasons.

This Privacy Policy does not necessarily apply to third-party websites, payment providers, analytics tools, restaurant systems, or other services that may be linked to or integrated with WaiterPlease.

2. Information We Collect

2.1 Information provided by restaurants or business users

When a restaurant or business signs up for or administers the Service, we may collect:

  • business name, branch/location details, and branding information,
  • administrator or staff contact details, such as name, email address, and phone number,
  • table, zone, or service configuration information,
  • support requests, onboarding information, and account-related communications.

2.2 Information submitted by customers using WaiterPlease

When a customer scans a QR code, opens a table link, or submits a request through WaiterPlease, we may collect:

  • table identifier, table code, or similar location reference,
  • request type and request content,
  • time and date of the request,
  • device/browser information reasonably necessary to operate and secure the Service,
  • optional information the user chooses to submit.

In most cases, WaiterPlease is intended to work with minimal personal information. Users should avoid submitting unnecessary sensitive or confidential information through the platform.

2.3 Automatically collected technical information

We may automatically collect limited technical and usage information when the Service is accessed, such as:

  • IP address or network information,
  • browser type, device type, operating system, and language settings,
  • pages viewed, actions taken, referring pages, and timestamps,
  • diagnostic, security, and performance logs.

3. How We Use Information

We may use information we collect to:

  • provide, operate, and maintain the Service,
  • route customer requests to the correct restaurant, table, or staff flow,
  • generate request statistics, service metrics, and operational insights,
  • authenticate users and administer accounts,
  • respond to support requests and communicate with customers and restaurants,
  • monitor usage, diagnose issues, and improve reliability and performance,
  • detect, prevent, and investigate abuse, fraud, spam, or security incidents,
  • comply with legal obligations and protect our rights, users, and business operations.

4. Cookies and Similar Technologies

WaiterPlease may use cookies, local storage, session tokens, or similar technologies to keep users signed in, remember preferences, maintain sessions, improve security, and understand how the Service is being used.

Depending on how the platform is configured, some cookies may be essential for the Service to function, while others may be used for analytics or performance monitoring. You can usually control cookies through your browser settings, although disabling certain cookies may affect functionality.

Optional customization: If you use analytics, advertising, session replay, heatmaps, or third-party tracking tools, add them here explicitly before publishing.

5. When We Share Information

We do not sell personal information. We may share information in the following circumstances:

  • With restaurants/business users: so they can receive and manage customer requests sent through the platform.
  • With service providers: such as hosting, infrastructure, email, support, security, backup, and analytics providers who help us operate the Service.
  • For legal or safety reasons: where disclosure is reasonably necessary to comply with law, respond to lawful requests, enforce our terms, or protect rights, property, or safety.
  • Business transfers: if WaiterPlease is involved in a merger, acquisition, financing, restructuring, or sale of assets.
  • With consent or at your direction: where you ask us to share specific information.

Restaurants that use WaiterPlease may handle information under their own internal policies and procedures once they receive it through the platform.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate operational and security needs.

Retention periods may vary depending on the type of information, the restaurant’s configuration, and applicable legal or contractual requirements. We may also retain de-identified, aggregated, or statistical information that does not reasonably identify an individual.

Optional customization: If you already know your real retention rules, replace this section with exact periods (for example, request logs kept for X months, support emails for Y years, inactive accounts deleted after Z months, etc.).

7. International Transfers

WaiterPlease may use infrastructure, vendors, or support services located in more than one country. As a result, information may be processed or stored outside the country where it was originally collected.

Where applicable, we aim to use reasonable contractual, technical, and organizational measures to protect information during cross-border processing.

8. Security

We take reasonable technical and organizational steps intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication controls, logging, backups, network protections, and secure hosting practices.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Users and restaurants are also responsible for protecting their devices, credentials, and internal access controls.

9. Your Privacy Choices and Rights

Depending on your jurisdiction and the nature of your relationship with WaiterPlease, you may have rights to:

  • request access to personal information we hold about you,
  • request correction of inaccurate or incomplete information,
  • request deletion of certain information, subject to lawful exceptions,
  • object to or restrict certain processing,
  • withdraw consent where processing is based on consent,
  • request a copy of certain information in a portable format where applicable.

To make a privacy-related request, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before completing certain requests.

If you submitted a request to a restaurant through WaiterPlease and your request relates primarily to that restaurant’s records or operations, we may direct you to contact the restaurant as well.

10. Children’s Privacy

WaiterPlease is not directed at children, and we do not knowingly collect personal information from children through the Service for independent commercial purposes. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and address the issue.

11. Third-Party Services and Links

The Service may contain links to third-party websites, integrations, or external tools. We are not responsible for the privacy practices, content, or security of third-party services. We encourage users to review the privacy policies of those third parties directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Service, our practices, legal requirements, or operational needs. When we make material changes, we may update the “Last updated” date above and, where appropriate, provide additional notice through the Service.

13. Contact Us

For privacy questions, requests, or concerns, contact us at:

WaiterPlease

A division of Leobot Electronics (leobot.net)

Email: info@waiterplease.co.za

Website: www.waiterplease.co.za

Address: 1442 Cunningham Ave, Waverley, Pretoria, 0135

This page is intended to explain our privacy practices in plain language. It should be reviewed and adjusted to match the actual technical, operational, and legal setup of your WaiterPlease deployment before publishing.